By using the Entegral Base, Flex, Vault, or Sync Service (“Service”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”) and the Privacy Policy of Entegral.

Entegral reserves the right to update and change the Terms of Service at any time. Any new features that enhance or modify the current Service, including the release of new features, shall be subject to these Terms of Service. Entegral will notify users of any significant changes to the Terms of Service via email or through a prominent notice on the platform. Continued use of the Service after any such system updates constitutes your consent to such changes. The most current version of the Terms of Service can be viewed at any time at: https://www.entegral.net/terms-and-conditions/

Violation of any of the terms below will result in the termination of your Account with Entegral.

1. Platforms Sign-Up

1. Only registered estate agents may sign up for Base. South African estate agents will need a valid and active FFC number to subscribe.
2. Users will be required to provide their legal business name, full name, email address, and contact number to activate their account.
3. Reselling the Service is prohibited unless there is a formal contract with Entegral allowing this service.
4. A subscription package may only be used by one office. Companies with multiple offices in various locations must sign up for a separate Base subscription for each office.
5. Subscription packages cannot be used across multiple branches. Each branch requiring a subscription must be billed separately.

2. General Usage

1. A single Base account may not be shared by multiple people, as this may result in data corruption on the office account.
2. Entegral employs multi-level access control features and follows best practices to safeguard user data.
3. Users are responsible for maintaining account security, including using a secure password and two-factor authentication.
4. Base employs detailed audit trails that log user login and data-related activities, including property mandate information updates.
5. Entegral cannot be held responsible for damage or loss resulting from a user’s failure to comply with security obligations.
6. The Service may not be used for any illegal or unauthorized purpose.
7. Users may not advertise services disguised as property listings.
8. Users may not upload logos, vector images, or photos unrelated to the specific property.

3. Ownership of Data

1. All data entered into Base or supplied by Sync remains the property of the Client.
2. Entegral has disaster recovery procedures in place, including automatic recovery of user-entered data across all systems.
3. No client data will be shared or sold to any third party without permission.
4. Clients can opt in or out of sharing property listing data for advertising purposes on third-party portals.
5. All Flex website newsletter and property alert email systems have built-in opt-in and opt-out mechanisms.
6. Entegral is not responsible for users who delete their own data or delete data from another user in the same office where they have the rights to do so. However, Entegral can assist with data restoration for a fee.
7. Entegral does not claim any intellectual property rights over material uploaded to the service.
8. Entegral will not make property address or other sensitive information available for advertising purposes unless property mandates are marked to expose addresses.

4. Email Acceptable Use Policy

1. Spamming is strictly forbidden. This includes, without limitation:
   • Transmission of unsolicited communications through Entegral email, Base, discussion boards, and similar communication facilities.
   • Creating false accounts for the purpose of sending spam.
   • Sending unauthorized emails via open, third-party servers.
   • Sending emails to users who have requested removal from mailing lists.
   • Selling or exchanging email addresses without the person’s consent.
2. Entegral reserves the right to suspend or terminate services in accordance with its General Terms should this policy be breached.
3. Customers who infringe this policy will be held liable for any costs incurred by Entegral, both monetary and reputational.
4. This is Entegral’s most stringently enforced policy. Abusive behavior can severely damage online reputation and business, and such incidents will not be tolerated.

5. Flex Websites

1. For Flex agency websites integrated with Base or Sync platforms:
   • Graphic design elements developed for the Client are owned by the Client.
   • Static content added to the website is owned by the Client.
   • The website backend code remains the property of Entegral.
2. Entegral reserves the right to add the company name ‘Powered by Entegral’ to the footer of websites developed by Entegral. Removal of this attribution will be charged an additional fee.
3. Websites can only be hosted on Entegral’s platform and cannot be transferred to another hosting service provider.
4. No code access (e.g., FTP) to websites is provided to clients.
5. Continuous Search Engine Optimization (SEO) is performed on Flex websites using industry best practices, with these updates automatically applied to all websites.
6. Entegral provides clients with unlimited bandwidth on their websites.
7. All Agent and Office themes are template-based. Clients requiring extensive changes, additional features, or customizations beyond the standard generic themes will need to subscribe to the Flex Premium plan.
8. To ensure optimal performance and reliability of Flex websites—including 100% uptime, the fastest possible DNS resolution via our AnyCast DNS network, and efficient SSL certificate provisioning—clients are required to host their domain names with Entegral.

6. Sync Listing Syndication Service

1. Developers appointed by the client for service implementation must have minimum required experience in using REST API web services.
2. Strict time frames must be followed, with development to be completed and delivered at times specified by Entegral.
3. Hotlinking of property or agent photos is not allowed on external websites not hosted by Entegral.
4. Support for this service will only be provided during Entegral’s business hours.

7. Vault

1. Clients are responsible for ensuring that data submitted to the Platform is accurate and lawful.
2. Clients must obtain necessary consents from their customers before uploading personal data to the Platform.
3. Clients may not misuse the Platform, including attempts to circumvent security features or unauthorized access.
4. All client data is treated as confidential and processed per POPIA and FICA.
5. Clients must maintain sufficient funds in their prepaid accounts to access services.
6. Fees are outlined in the pricing schedule and may be updated from time to time.

8. Payments

1. The service carries a fixed monthly fee linked to the package chosen by the agent or agency.
2. Services are billed in advance on a monthly basis and are non-refundable.
3. Invoices are sent out at the beginning of each month and are due on or before the last day of that month.
4. Services for accounts with outstanding payments will be automatically disabled after 7 business days from the final due date.
5. A penalty of 2% per month will be applied to accounts remaining outstanding for more than 30 days.
6. Data for outstanding accounts will be automatically removed after 21 business days from the final due date. Clients will receive a reminder via email 7 business days before data is deleted to ensure they have an opportunity to resolve outstanding payments.
7. Clients must update Entegral with new contact details should the email billing address change.
8. One month’s calendar written notice is required to stop the subscription, or the online cancellation form must be completed.
9. For internal SMS services, accounts will be automatically debited for the number of SMS messages sent in the previous month.
10. Debit orders can only be processed at the start or end of each month.
11. Failed debit orders will incur a once-off R199 (ex VAT) administration fee, automatically added to the next invoice.
12. All clients are subject to Entegral’s yearly price adjustments on 1 March, regardless of their sign-up date.
13. To initiate a new Flex website project, an upfront deposit payment is required to secure the project plan and allow work to proceed.

9. General Support & New Work Requests

1. Entegral support hours are weekdays from 8 am to 4 pm South African Standard Time (SAST), excluding public holidays.
2. Technical support is only provided to paying account holders during support hours.
3. The preferred support methods are:
   • Live chat (available in systems).
   • Email to support@entegral.net.
4. All support and new work requests should be sent to the support@entegral.net helpdesk.
5. Clients are not permitted to contact Entegral employees directly for support or new work queries outside of business hours. Business hours are defined as 8 am to 4 pm South African Standard Time (SAST), excluding public holidays. Employees are instructed to forward all support requests to the helpdesk to ensure transparency and efficient work allocation.
6. Entegral strives to respond to all support requests within one business day, with most queries handled on the same day, depending on the support load.
7. New work requests for Flex website changes are logged in a work queue and quoted if necessary. Once accepted, smaller work requests are typically completed within 10 business days.

10. Communication to Entegral Subscribers

1. By subscribing to any software, products, or services, clients agree that Entegral may add them to the mailing list to receive news about:
   • New products.
   • Updates.
   • Features.
   • General news regarding Entegral’s product or service offerings.
2. Subscribers will have the option to opt out of the newsletter if they no longer wish to receive communications.

11. Protection of Personal Information

1. By using any services offered by Entegral, clients agree to be bound by Entegral’s Privacy Policy.
2. Clients will take reasonable steps to:
   • Implement a similar privacy policy.
   • Process personal information gained through Entegral’s services in accordance with the Protection of Personal Information Act.
3. Entegral will take reasonable measures to assist clients in complying with privacy obligations.
4. Clients indemnify Entegral from any liability resulting from:
   • Non-compliance with the Protection of Personal Information Act.
   • Failure to implement adequate security measures in accordance with Section 19 of the Act.